Help Center

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder
   
2. There might have been a misspelling when you entered your email address during checkout
   
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to info@ecofire.co.uk

Absolutely. EcoFire.co.uk strives to provide our customers a safe and smooth customer experience. This site uses SSL encryption technology that so that you never have to worry about credit card safety.

No sorry, currently we only within the United Kingdom.

Usually within 48 hours of processing your order but it can vary for different suppliers.